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Mercian Educational Trust - -39 days remaining
Closing Date 28/10/2022

Malvern Vale Primary School

112 Swinyard Road

Worcestershire WR14 1GU
£25,419 to £27,514
NOR: 372
Phase_of_EducationEstablishment_Type_Group Minimum Age 2Maximum Age 10

IT Technician – 2nd Line

37 hours per week (full time)




Scale 6 (SCP 18 to 22)


Salary Range £25,419 to £27,514



Mercian Educational Trust, a Multi Academy Trust wish to appoint a 2nd line IT Technician on a permanent basis.

This role has been created in response to Trust growth as, during this academic year, we grow from 4 Schools on 5 sites to 6 Schools on 8 sites. The IT Technician will place a critical role upon the Trust Computing Group, helping to realise the ambition of a single network supporting all schools. They will provide both remote and in person technical support to our schools, ensuring that we offer the best level of service in terms of ICT services and equipment.

Role Requirements

·         To provide level 2 and 3 technical support capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary

·         To manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as required.

·         To diagnose faults with technical systems and take appropriate action, escalating as necessary ensuring proper recording, investigation, identification and resolution.

·         To technically support the operation and control of the ICT estate as required to maintain, deliver and support IT services and products to meet the needs of our schools and end users.

Your experience and qualifications

·           ICT (Level 4) professional qualification or equivalent ICT qualification

·           Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v4.

·           Experience of supporting a diverse user base on both hardware and software related issues.

·           Experience of Microsoft Products, Network, VMware, Storage and Back-up, Storage and various OS environments, Business Applications.

·           Ability to drive complex application recoveries in a high-pressured area.

What you'll get in return

·         Hybrid & Flexible working

·         Excellent pension scheme

·         25 days annual leave + bank holiday

Safeguarding & Safer Recruitment


Mercian Educational Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of this commitment any job offer will be subject to child protection screening appropriate to the post, which will include an Enhanced Disclosure and Barring Service (DBS) check for the children’s workforce and a Children’s Barred List check

     This role involves infrequent contact with children. The role does not require engagement in regulated activity relevant to children.

     This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

For further application information forms please visit >> www.metacademies.org.uk/vacancies/

Completed applications should be returned to office@metacademies.org.uk

Closing date: Friday 28th October 2022





More Information: http://www.metacademies.org.uk/vacancies/