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United Learning Trust - 2 days remaining
Closing Date 20/10/2021

£36,000 - £40,000 per annum, DOE

The role

We are looking to recruit to a new exciting position within an established IT service team as Cluster Technical Lead. The role will involve working as part of large team of technical support staff across multiple schools and academies in the Greater Manchester region that are part of the United Learning Multi-Academy Trust.

About You

We are looking for a highly adaptable, knowledgeable, and technical candidate with the ability to solve complex problems and support in the upkeep and running of back-end infrastructure.  Ideally you will be currently working in a school environment or similar context, in an IT Support role and are looking for the next step in your career. This is a field-based role which supports schools’ local IT staff with technology projects and problem solving. Some key responsibilities include:

  • Helping support local IT with technically challenging issues or medium-scale projects, including their procurement.
  • Working with Service Managers to carry out technical audits of key systems and processes, to identify threats to a school’s effective operations and resolving areas of concern.
  • Providing Level 2 / 3 escalation support to local IT.
  • Supporting and challenging local IT and school management to implement any necessary changes to address identified problems.
  • Providing input to IT estate refresh planning, allowing the school to budget to sustain a highly effective technology infrastructure.
  • Giving advice and training to local IT staff, to develop the school’s capacity.
  • Offering additional short-term expert capacity in times of crisis.

The candidate will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of second/third line issues ranging from hardware through to software is required.  The role includes some line management of staff ensuring they are performing and delivering an effective service to support teaching and learning.  The post holder will also work to ensure the service resolves issues within the SLAs agreed upon with the school.

More Information: https://unitedlearning.current-vacancies.com/Jobs/Advert/2381385?cid=1567&rsid=0&js=0&LinkType=1&FromSearch=False