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Our Lady of Lourdes Catholic Multi Academy Company/Lourdes IT - -107 days remaining
Closing Date 03/08/2019

C/o St Bede's Catholic Middle School, Holloway Lane, Redditch, Worcestershire, B98 7HA B98 7HA
£21,880 -£24,158

2nd Line Technician

Responsible to: IT Service Lead / Senior 2nd Line Technician

Salary: SC5 12-17 (£21,880 – £24,158)

Location: Based in Redditch – with requirement to travel to schools in Worcestershire

Working Pattern: 37.5hrs per week – full time, full year.

Job Purpose:

  • To ensure the smooth running of supported IT networks
  • To provide outstanding, pro-active, accessible support to all users.
  • To enable exciting teaching and learning using IT
  • To enable collaborative working and reduced workload for all staff
  • To provide support to users across our supported schools via the central helpdesk
  • To provide support to first line technicians
  • To provide a second line support knowledge, to resolve more complex and larger impact issues.
  • To provide support for Lourdes IT/Academy events outside normal working hours

Lourdes IT are looking for friendly, helpful and hard working professionals that would like to work for a forward thinking IT Support team, in Redditch, near Birmingham.

Lourdes IT support a large number of schools with onsite IT support, Broadband provision and SIMS support – our 2nd line technician team is growing, and is providing project management and high level support to many schools, with regular new challenges.

You will be based centrally, with the requirement to provide some onsite support on a rota, and provide cover for 1st line technicians.You will also provide remote support and answer our helpdesk calls as part of the 2nd line team.

We use FreshDesk for our helpdesk, and actively use Office365 throughout all we do. You will be provided with a laptop and a mobile to keep in touch, and there are half termly training sessions for all our technicans.

As a second line, you will work on the server infrastructure (Hyper V, Failover Clusters, Azure, Server 16/19, Veeam) and Office365 management among other tasks

Being supported in all you do by our experienced 2nd and 3rd line teams means you are never on your own, and always able to learn new skills. As a member of the 2nd line team, you will also pass on your knowledge and experience to 1st Lines.

You will need a mode of transport to get you to and from our schools in Worcestershire.

We are looking for someone with a keen interest in IT, and a proven record in customer service. We are a large team, and are actively growing – if you are already working in IT, and want to take the next step – this could be the role for you.

2nd line Job Description and Personal Specification

For an informal chat, please call our Helpdesk on 01527 359 999 and ask for Matt or Steph

Closing date: 19th July 

More Information: https://www.lourdesit.org.uk/vacancies/